FAQ
Frequently Asked Questions
For Landlords
How do you screen tenants?+
We conduct a comprehensive screening process that includes credit checks, employment verification, rental history, and background checks to ensure reliable tenants.
How do you handle maintenance requests?+
Tenants can submit maintenance requests online or by phone 24/7, and we coordinate repairs with trusted local professionals. Landlords are always informed of major repairs.
How and when do I receive rental payments?+
We collect rent from tenants and deposit it into your account on a set date each month, after deducting management fees and any maintenance costs.
Can I choose my own tenants?+
We handle tenant placement, but you will have final approval before a lease is signed.
What happens if a tenant doesn't pay rent?+
We follow a strict rent collection process, send legal notices as required, and assist with evictions if necessary, in accordance with landlord-tenant laws.
For Tenants
How do I pay rent?+
Rent can be paid securely online through our tenant portal, via e-transfer, or other approved payment methods.
What do I do if I need repairs?+
Submit a maintenance request through our online portal or call us for urgent issues.
Can I have pets in the rental unit?+
Pet policies vary by property. Please check with us before bringing a pet into the rental.
How much notice do I need to give before moving out?+
Tenants must provide written notice according to lease terms and local rental laws, typically 60 days before moving out.
What happens if I break my lease early?+
If you need to end your lease early, contact us to discuss options, including lease assignment or an early termination agreement.